# Article Name 3 Ways to Freeze Users in Salesforce # Article Summary Explore three ways to freeze users in Salesforce and maintain security, compliance, and licenses for smoother user management # Original HTML URL on Toriihq.com https://www.toriihq.com/articles/how-to-freeze-users-salesforce # Details Your org grows, people move on, and suddenly you’re juggling active and inactive logins like hot potatoes. Freezing a user in Salesforce sounds simple, yet it touches security, compliance, and licensing all at once. Below, we walk through three practical freeze methods, each with different impacts on data access, audits, and license pools, so you can choose the right move without second-guessing. ## Use Salesforce's UI Freezing a user keeps their data and license active while blocking their login. Here’s the fast route through the Salesforce UI. ### Open Setup - Click the gear icon in the top right. - Choose Setup. A new browser tab usually opens. ### Go to the Users page - In the left sidebar’s Quick Find box, type “Users.” - Click Users under the “Users” heading. ### Locate the user record - Scroll or use the View drop-down to narrow the list. - Click the user’s name to open their detail page. ### Freeze the account - On the user detail page, look in the action buttons near the top. - Click Freeze. The button flips to Unfreeze, confirming the change. Salesforce Help Center calls this action “Freeze or Unfreeze User Accounts.” ### Check the result - Return to the Users list. - In the Status column, you’ll see “Frozen” next to the user. They can’t log in, but their reports, dashboards, and record ownership stay in place. ### Unfreeze later (optional) - Open the same user record. - Click Unfreeze. The Status field clears, and they can log in again. That’s it. No role changes, no license juggling, and nothing for IT to install. ## Use Torii Logging into Salesforce just to freeze an account wastes valuable minutes. With Torii [https://www.toriihq.com/], a SaaS Management Platform, you can place users in a frozen state from one console that also handles onboarding, off-boarding, subscription tracking, and more. Once Torii is in place, the process becomes completely hands-off. Define a trigger such as a new hire, a departure, or a contract renewal date, and Torii freezes the account automatically whenever that event occurs. That automation removes the need to repeat the same clicks in Salesforce every time. To freeze a Salesforce user through Torii, follow these steps: ### 1. Sign up for Torii Reach out to Torii Sales [https://www.toriihq.com/info/request-a-demo] and request a complimentary two-week proof of concept so you can test the workflow in your own environment. ### 2. Connect your Salesforce account to Torii When your Torii environment is ready, connect your Salesforce tenant by following the steps in the official integration guide: Salesforce Integration Guide [https://support.toriihq.com/hc/en-us/articles/5195073819035-Salesforce-Integration]. ### 3. Create a Torii workflow for Salesforce Inside the Torii dashboard, open the Workflows tab, choose your trigger, then add the action that freezes the user in Salesforce. From that moment on, every time the criteria match, Torii updates Salesforce without any manual work. ## Use Salesforce's API Here’s how you can lock a user account by flipping the IsFrozen flag on the UserLogin object, with no clicks involved and only API calls. ### 1. Grab an access token If your integration already stores a valid OAuth token, you’re set. Otherwise, run the standard OAuth 2.0 flow and keep the bearer token for the next calls. ### 2. Find the UserLogin record to freeze A Salesforce user can have more than one login record (for example, multiple communities), so start by querying for all of them. Write down every Id that comes back in the response. You need to update each one. ### 3. Set IsFrozen to true For every UserLogin Id you collected, send a PATCH request. A 204 No Content response tells you the update worked. ### 4. Confirm the account is frozen Run the exact same query you issued in step 2. Each IsFrozen field in the results should now display the value true. The user won’t be able to log in until you flip the flag back to false. ## Torii for SaaS Management If you want to make SaaS management easier, reach out to Torii, and see how the platform can: - Uncover shadow apps: Real-time, AI-driven monitoring spots unapproved tools the moment they surface. - Reduce spend: Retire idle licenses and merge overlapping tools to trim the bill. - Automate onboarding/offboarding: Hand over repetitive IT tasks so new hires get what they need and departures stay secure. - Stay ahead of renewals: Receive alerts in advance so every contract is reviewed before money goes out. Torii is the first end-to-end SaaS Management Platform, delivering a unified source of truth for Finance, IT, and Security teams. Explore more product details and customer stories at Torii [https://www.toriihq.com] today.