# Article Name 6 Tools for Intercom Access Reviews in 2026 # Article Summary Compare six platforms for running Intercom access reviews in 2026, from SaaS governance tools to enterprise IGA solutions with automation. # Original HTML URL on Toriihq.com https://www.toriihq.com/articles/six-intercom-access-review-vendors # Details Intercom seats add up quickly once customer success, sales, and support teams start collaborating across shared inboxes. With Advanced plans running $85 per seat monthly and Expert tiers at $132, a single overlooked inactive account wastes over $1,000 annually. Running periodic access reviews confirms that only current employees hold active Intercom accounts, that custom role assignments match actual job responsibilities, and that Lite seats stay allocated to people who genuinely need cross-functional access. The challenge with Intercom access governance goes beyond simple license counts. Custom roles with varying permission levels create complexity that basic user lists cannot capture. Someone might have full admin access from a previous project, or a contractor might retain inbox permissions months after their engagement ended. Activity logs exist but require manual review to detect configuration changes or unexpected data exports. Third-party tools fill the governance gaps that Intercom does not address natively. Some connect through direct API integrations to pull user data, role assignments, and activity patterns. Others work through your identity provider and catch Intercom accounts through SSO authentication without application-specific visibility into custom role configurations. This guide covers six platforms worth evaluating for Intercom access reviews in 2026, with details on how each handles discovery, certification workflows, and compliance reporting. ## Torii Torii connects directly to Intercom through its native integration, pulling employee names, email addresses, job titles, departments, user status, license assignments, license types, and historical usage data. This deep visibility means reviewers can see not just who has Intercom access, but whether they actually use it and what type of seat they occupy. The platform combines SaaS management with identity governance in a single interface, making it possible to run access certifications while also tracking spend and license utilization. The Torii approach to Intercom access reviews centers on automation and contextual intelligence. AI flags accounts that look anomalous based on peer group analysis, surfaces inactive users who might be candidates for license reclamation, and routes certification requests to the appropriate managers without manual intervention. Reviewers can approve or deny access directly from Slack notifications, and remediation actions flow back to Intercom automatically when integration permissions allow. For organizations managing Intercom alongside dozens of other SaaS applications, Torii provides a unified view across the entire stack. Shadow IT discovery catches Intercom accounts created outside official channels, while workflow automation handles the repetitive certification tasks that bog down quarterly reviews. The platform holds a 2025 Gartner Magic Quadrant Leader designation for SaaS Management Platforms. Pros: - Deep Intercom integration surfaces user status, license types, and historical usage patterns that other tools miss through SSO-only connections - AI-powered anomaly detection identifies over-privileged accounts and flags access patterns that deviate from peer groups - Combined SaaS management and identity governance eliminates the need for separate tools to track spend and run certifications - Slack and Teams integration lets reviewers complete access certifications without switching contexts or logging into another dashboard Cons: - Pricing positions Torii as an enterprise solution that may exceed budgets for smaller organizations with simple access review needs - Cloud-focused architecture means organizations seeking on-premise deployment or heavy shadow IT discovery beyond SaaS will need to look elsewhere G2: 4.5 out of 5 stars (302 reviews) · Capterra: 4.9 out of 5 stars (26 reviews) ## Nudge Security Nudge Security takes a different approach to discovering Intercom accounts across your organization. Rather than relying on connectors or browser extensions, the platform monitors email confirmations and account creation messages to build a complete inventory of who signed up for Intercom and when. This catches accounts created outside official IT channels, including trial accounts that employees spun up before the company standardized on Intercom as its customer messaging platform. The Nudge Security access review workflow relies on behavioral prompts rather than mandatory enforcement. When the platform identifies Intercom accounts that need review, it sends nudges via Slack or email asking users to confirm whether they still need access. This approach achieves an 83% compliance rate according to the company, compared to roughly 32% for traditional firewall-based blocks. The platform tracks authentication methods for each Intercom account, showing whether users log in through SSO, OAuth, or direct username/password credentials. For quarterly Intercom access audits, Nudge Security compresses what typically takes one to two weeks into a few days of focused work. The User Access Review Playbook automatically categorizes accounts and creates compliance groupings, while auditor-ready reports document all actions taken during the certification cycle. Supply chain breach alerts notify security teams when Intercom or connected vendors experience security incidents that might affect their data. Pros: - Email-based discovery finds Intercom accounts that other tools miss, including shadow signups and trial accounts created before official procurement - Deployment takes roughly 75 minutes on average with no agents or browser extensions required - Supply chain breach monitoring alerts security teams when Intercom or integrated apps experience security incidents Cons: - Behavioral nudges guide rather than enforce, meaning users can ignore prompts if organizational culture does not support compliance - Requires Google Workspace or Microsoft 365 for email-based discovery, limiting options for organizations on other platforms - Desktop applications without cloud components remain invisible to the discovery engine G2: 5.0 out of 5 stars · Gartner: 4.7 out of 5 stars (22 reviews) ## Lumos Lumos positions itself as an Autonomous Identity Platform, with Albus serving as the AI agent that handles access review decisions. For Intercom certifications, the system analyzes peer group patterns and usage data to automatically approve or reject access requests, leaving human reviewers to oversee agent decisions rather than making every call themselves. The company claims this approach completes reviews seven times faster than traditional methods. The platform connects to Intercom through its integration library, pulling user data alongside entitlements from 300+ other applications. Delta Reviews focus certification campaigns on changes since the last review cycle, reducing the fatigue that comes from re-certifying access that was already validated three months ago. Notifications flow through Slack and Teams, where reviewers can approve or deny with a single click. Lumos appeals to mid-size and enterprise organizations that want AI-driven governance without the implementation complexity of traditional IGA tools. The self-service app portal lets employees request Intercom access directly, with approval workflows routing to the right managers based on organizational rules. Compliance reports for SOC 2, SOX, and ISO 27001 generate with minimal manual effort. Pros: - Albus AI agent automates routine access decisions using peer group analysis and usage anomalies, reducing manual review workload significantly - Delta Reviews focus only on access changes since the last certification cycle, cutting review fatigue for stable permissions - One-click approve and deny actions in Slack and Teams eliminate context switching during certification campaigns Cons: - No free trial available, requiring sales engagement before organizations can evaluate the platform - Steeper learning curve than marketing suggests, with teams often spending weeks configuring workflows and understanding the interface - SaaS-focused architecture creates visibility gaps for on-premises applications and legacy systems G2: 4.7 out of 5 stars (54 reviews) · Gartner: 4.7 out of 5 stars (47 reviews) ## Zluri Zluri combines SaaS management with identity governance through what the company calls a patented nine-method discovery engine. For Intercom, this means visibility beyond SSO-managed accounts to include local accounts, external collaborators, and service accounts that might escape identity provider detection. The platform fetches user and permission lists directly from source systems through API integrations, SSO group mapping, and browser agents. Access reviews in Zluri support multiple reviewer levels with automated workflow progression between stages. When a first-level manager approves Intercom access, the certification automatically routes to a second-level reviewer if organizational policy requires it. Automated reminders prevent delays, while bulk approval capabilities let reviewers process low-risk accounts quickly. Users report reducing full-day audit processes to roughly 30 minutes once workflows stabilize. The platform flags orphaned accounts, over-privileged users, and external accounts with excessive access through AI-powered risk identification. Customizable inactivity thresholds help identify dormant Intercom accounts that could be downgraded or removed. Closed-loop remediation means reviewers can deprovision users directly from the certification interface when Zluri has sufficient API permissions. Pros: - Multi-level reviewer support handles complex approval chains where Intercom access decisions require sign-off from multiple stakeholders - Users report reducing quarterly audit processes from full days to under an hour once certification workflows are configured - AI-powered risk identification automatically flags orphaned accounts and external users with excessive Intercom permissions Cons: - Some niche applications lack native integrations, requiring workarounds or custom connector development - Reporting customization options feel limited when stakeholders need specific data cuts not covered by default templates - Workflow editor navigation can be confusing without clear labeling for complex multi-stage certifications G2: 4.6 out of 5 stars (175 reviews) · Capterra: 4.9 out of 5 stars (27 reviews) ## SAP Cloud Identity Access Governance SAP Cloud Identity Access Governance targets enterprises already invested in the SAP ecosystem who need to extend governance beyond SAP applications to tools like Intercom. The platform connects through SCIM-based integrations and can pull user data from non-SAP systems alongside native SuccessFactors, S/4HANA, and Ariba coverage. For organizations running SAP GRC Access Control on-premises, the unique Bridge capability lets them maintain existing investments while adding cloud governance. The Access Certification service in SAP IAG supports periodic assessments across multiple systems simultaneously, certifying Intercom access alongside SAP applications in unified campaigns. Machine learning algorithms help optimize role structures and reduce over-provisioning, while dashboard-driven interfaces provide visual prompts highlighting critical issues that need reviewer attention. SAP IAG makes sense for organizations where Intercom is one piece of a larger SAP-dominated landscape. The platform handles segregation of duties enforcement across systems, compliance reporting for GDPR and SOX requirements, and privileged access management with automated log review for fraud detection. Recent 2025 updates added enhanced SoD rulesets and line item auto-approval at the role owner stage. Pros: - Native integration with SAP ecosystem means organizations already using SuccessFactors or S/4HANA can govern Intercom access through familiar interfaces - Machine learning role optimization helps identify over-provisioned accounts and suggests access structure improvements Cons: - Limited value for organizations without significant SAP footprint since the platform is designed around SAP-centric workflows - Complexity and learning curve require specialized SAP knowledge to use effectively - Enterprise-level pricing puts the platform out of reach for small and mid-size businesses - Workflow customization options are more limited than on-premises SAP Access Control G2: 3.0 out of 5 stars · Gartner: 4.4 out of 5 stars (114 reviews) ## SailPoint IdentityIQ SailPoint represents the enterprise end of the identity governance market, serving over 53% of Fortune 500 companies with comprehensive access certification capabilities. The platform connects to Intercom alongside 1,100+ other enterprise applications, providing entitlement-level visibility that goes beyond simple user lists to show specific permissions and role assignments. AI-driven recommendations appear as thumbs-up or thumbs-down icons during reviews, helping certifiers make faster decisions based on peer group analysis. SailPoint IdentityIQ excels at complex compliance scenarios where Intercom governance intersects with broader identity security requirements. Segregation of duties controls support up to 500 policies with 50 entitlements each, catching risky permission combinations across applications. Identity Outliers detection flags users with anomalous access patterns, providing risk scores that help prioritize certification attention. The trade-off for SailPoint's depth is implementation complexity and cost. Deployments typically take six to twelve months with professional services often doubling the software investment. Organizations need dedicated IAM teams and technical resources to configure and maintain the platform effectively. For enterprises already managing identity governance at scale, SailPoint provides mature capabilities that lighter tools cannot match. Pros: - AI-based peer group analysis and outlier detection reduce certification fatigue by highlighting access that deviates from normal patterns - 1,100+ enterprise connectors mean Intercom governance fits into comprehensive identity programs covering hundreds of applications - Segregation of duties controls catch risky permission combinations that span Intercom and other business systems Cons: - Entry pricing starts around $75,000 annually with average contracts near $240,000, putting SailPoint beyond reach for most mid-market organizations - Implementation cycles of six to twelve months require significant planning and resources before realizing value - Configuration complexity means administrators need extensive training and development knowledge to customize effectively - Overkill for organizations with straightforward SaaS access review needs and limited compliance requirements G2: 4.5 out of 5 stars (161 reviews) · Capterra: 4.2 out of 5 stars (21 reviews) ## How to Choose Selecting the right platform for Intercom access reviews depends on what else you need to govern and how much automation matters to your team. Organizations managing Intercom alongside a large SaaS portfolio will benefit from platforms that combine license optimization with access certification, reducing the number of tools IT teams need to maintain. For companies prioritizing shadow IT visibility, email-based discovery approaches catch Intercom accounts that connector-based tools miss entirely. If your security team cares more about finding unknown access than enforcing strict governance policies, behavioral nudge approaches may achieve better compliance rates than mandatory workflows. Enterprise organizations with complex hybrid environments and heavy compliance requirements need platforms that scale accordingly. The additional implementation investment pays off when certifications span thousands of users across hundreds of applications with intricate segregation of duties requirements. Torii fits organizations seeking AI-enabled shadow IT discovery combined with SaaS financial governance and automated license remediation. The platform handles Intercom access reviews while also surfacing spend optimization opportunities and automating the repetitive certification workflows that consume IT resources during quarterly audit cycles.